Frequently Asked Questions
The Follett Access program is a digital textbook model in collaboration with top publishers to reduce the cost of required course materials. The NMSU Campus bookstore has ensured that all Follett Access materials will have the lowest cost to the student possible – even lower than buying the material directly from the publisher. Follett Access for all students begins the first day of class, with the option to opt-out of purchasing through the drop period. Each course utilizing Follett Access materials has received approval to digitally deliver required course materials to students from the instructor of that course or the course coordinator.
The Follett Access program is a new NMSU system-wide initiative that targets textbook affordability and student success. This innovative program is expected to save students 30% to 50% on the rental of required course materials in undergraduate courses. It will also create equitable access to materials for all students, ensuring availability by the first day of class.
Follett Access provides all students with equitable access to course materials by the first day of class, which will ultimately improve their academic success. Additionally, by participating in the Follett Access program, students will save time and money each semester.
All students will be charged $24.00 per credit hour each semester they are enrolled in Follett Access courses.
Follett Access takes the hassle out of getting your course materials because costs are covered as part of the charges to your school account statement. This allows every enrolled student access to all required materials on the first day of class. Once you have selected your courses, your course list will be sent to the NMSU Bookstore. The NMSU Bookstore gets everything ready for you. All you need to do is check your school email for how to access your course materials for the semester.
All students are automatically enrolled in Follett Access. Students who would like to review the option to opt-out of the program, please review the FAQ titled “Is the program required or can I Opt-Out of the program”.
Your required digital course materials are delivered through your Canvas portal. Access begins the first day of class. Go to MyNMSU, Login, select Canvas, and select your course. Your instructor will have a link posted for you to access your Follett Access materials. Not Seeing Your Course in Canvas? If you don't see a class in Canvas and the semester has not yet started, your instructor has likely not activated your course yet. Your Follett Access materials will not be available until the first day of classes even if the course is active in Canvas. If you are concerned about access, please email your instructor.
After registering for classes, you can look up your booklist to see if one or more courses may be Follett Access courses. Note, however, that not all courses may be “Follett Access,” so please look carefully and refer to the following steps: 1. Login to your MyNMSU portal 2. Select Canvas, and select your course. If you are not able to view your books, please contact your instructor. (Materials will be available as of first day of class)
Depending on your classes and the course materials your professor requires, you may receive a combination of: Digital course materials, printed textbooks, printed lab manual or workbooks. You may also receive lab equipment or course-related supplies such as uniforms, calculators, etc.
Once you have selected your courses, your course list will be sent to the NMSU Bookstore, and they will get everything ready for you. All you need to do is check your NMSU email for where to locate your materials. You will be provided a digital bookshelf and/or told when the printed materials are ready to be picked up at the NMSU Bookstore.
Yes. For printed materials, students will receive an email (check your my.nmsu email) when the materials are ready for pick-up. For an additional fee, students can choose to have materials shipped. Contact your campus store at https://www.bkstr.com/nmsustore/home or (575) 646-4431 for details.
Required materials are supplied at the beginning of each term. The materials will be accessible on or before the first day of class. Please continue to check your my.nmsu email before the start of each term.
Digital materials will be available to students for life by creating a BryteWave account. Digital materials can be accessed for a minimum of 180 days and may be available for longer period of time based on the material adopted and the publisher's terms. Printed materials are rented and must be returned to the NMSU Bookstore by the published rental due date. Digital materials can be accessed for a minimum of 180 days and may be available for longer period of time based on the material adopted and the publisher's terms.
Students can save up to 60% or 80% based on savings at other schools and thanks to the campus store relationships with publishing partners and bulk purchasing power. The program also reduces student stress during the purchasing process and provides a method to easily access, manage and use all course materials regardless of format or cost.
Students may choose to opt-out of Follett Access. Students wishing to opt-out must do so by the drop deadline of each semester. All students are automatically enrolled in Follett Access and must take action to opt-out of the program. Students who opt-out of Follett Access are responsible for finding and purchasing their required course materials on their own. All materials will be available at the NMSU Bookstore where you can pick from different formats and pricing options.
If you do not wish to purchase the required course materials through Follett Access at the contractually discounted rate, you have until the last day of the drop period to opt-out. If you opt-out by the deadline, access to the online content will be turned off and the cost will be removed from your Student Billing Account. Charges are updated regularly throughout the day, but not immediately.
To Opt-Out, log in to https://accessportal.follett.com/2230, and there will be a prompt to Opt-Out of the delivery of the digital product. Select the correct option to opt-out and submit. If you opt-out, you will be responsible for purchasing your own materials.
All students are automatically included in Follett Access; however, students may opt-out of the program during specified opt-out periods. You will have the option to opt out of Follett Access at the start of each term. Click here to login to the Opt-Out Portal and review the process and specific deadlines. Please check your school email address for information on how to login to the Opt-Out Portal and review the process and specific deadlines. Email will come from noreply@follett.com and you may need to check spam or junk folders. For all other questions, contact your campus store at https://www.bkstr.com/nmsustore/home or (575) 646-4431 for information on how to opt out.
You can opt out and opt back in for each semester until the drop deadline for the given session, per NMSU System Academic Calendar.
All students are automatically included in Follett Access; however, students may opt-out of the program during the following opt-out periods: Fall 2023 Semester: September 1st
If you add or drop a course, that information is automatically transmitted to the NMSU Bookstore. For added courses, Digital materials will be emailed to your school email account or provisioned directly into Canvas. For printed materials, you will receive an email (check your my.nmsu email) when the new print materials are ready for pick up. Please allow 24-48 hours after adding a new course to allow the information to transmit and for a team member to ready those materials. For courses dropped prior to the last day to drop, printed materials must be returned to the NMSU Bookstore. Access to electronic or digital materials will be automatically disabled. There are no refunds for students who drop after the drop deadline.
If you already opted out and the opt-out period has not ended, you can opt back in during that period of time. Please log back in to the opt-out portal and choose “Opt-In”. You can login to the Opt-Out portal by clicking https://ACCESSPortal.follett.com:443/2320 OR check your school email address for the link to the Opt-Out portal. If you do not opt back in before the drop date, please visit or contact the NMSU Bookstore Office for assistance.
Print or digital format is determined based on the adopted material for the specific course prior to the start of class. As a student, if you have a preferred format (print or digital) for textbooks, you should first check with your faculty member to see what format has been chosen for the course. If it is a digital version, you can contact the NMSU Bookstore for available print options. If you are a student with a qualified disability requiring print versions or other accommodations, please contact Accessibility Services for more information.
Only materials identified by your professor as “required” are included with Follett Access. All “recommended” materials will be available for purchase separately at the NMSU Bookstore.
If that course includes a printed material, that material is yours to keep. If that course includes a digital material, the length of access is dependent on that specific materials. Please contact the NMSU Bookstore at https://www.bkstr.com/nmsustore/home or (575) 646-4431 for details.
Yes. All students who are enrolled in a course using Follett Access are automatically considered part of the program as the digital access is a required component of the course. To avoid paying for the digital materials, you must opt-out through your Canvas course home page before the drop deadline.
Once the cost of the required course materials has been applied to your Student Billing Account and the drop period has passed, there are no refunds.
First, try clearing your cookies and cache and/or using a different browser. After clearing your cookies and cache close your browser and open it back up.
Contact the technical support team of the publisher that provides your Follett Access materials. If you continue to have problems, please email 2218mgr@follett.com a description of the issue and the support ticket number from the publisher. McGraw-Hill: Student Support - McGraw Hill Pearson: Student Support - Pearson Cengage: Student Support - Cengage Learning MacMillan (800-936-6899): Student Support – MacMillan
The data provided to the bookstore is only used to help us deliver all your course materials based upon your selected courses.
No. We are committed to the safeguarding of all personal information.
Your order cannot be processed until your course materials are verified. You will receive an email beginning 30 days prior to the first day of class to verify your course materials for each term. If you have already verified your order, call or email the bookstore – 2218mgr@follett.com or (575) 646-4431 and give them your order number so they can check on the status of your order.
Any additional questions, please contact your campus store team at https://www.bkstr.com/nmsustore/home or (575) 646-4431. If you have general inquiries about the course itself, please contact your instructor directly.